Yas Island is an entertainment Mecca filled with theme parks, malls, theaters, hotels, and restaurants. You could spend your entire vacation without ever having to leave the island.
We took a day trip over to Abu Dhabi when we were in Dubai last summer. It’s about a 1 hour drive. We left bright and early on a weekday morning, we wanted to beat the crowds at Ferrari World. We arrived about 9:30 a.m., Ferrari World doesn’t open until 11:00 a.m.
We parked at Yas Mall, Ferrari World is connected to the mall, and spent the time wandering the shops. The boys were quite impressed with the Lego Store and The Toy Store.
They loved the huge Transformer Optimus Prime standing at the entrance to The Toy Store, a Dubai based brand that is a kid’s dream. The store is filled with displays of popular toys that kids can touch and play with. The boys would have happily stayed at The Toy Store but we had to drag them away and head for Ferrari World.
The theme park is accessed from the mall’s second floor which connects them via a walk way. You’ll know you’re headed in the right direction when you see the red Formula 1 Ferrari race car in the middle of the mall.
The entrance to the park is located next to the mall’s Cascade Dining area, a multi-cuisine food court featuring Buca di Beppo, Chili’s, and more.
If you haven’t purchased tickets online, we didn’t, you can buy them from the ticket counter located on the right side after the walk way. The Ferrari Store is on the left.
Tickets start at 250 AED for a one day one park adult Bronze ticket which gives you unlimited park access for the day and a 5 AED merchandise voucher to spend at the Ferrari Store. Kids under 1.3 meters cost 205 AED, and kids under 3 are free. Silver and Gold tickets cost more but they come with 3 fast pass and 10 AED voucher (silver) or unlimited fast pass and 15 AED voucher (gold). You can upgrade Bronze and Gold tickets to one day 2 park tickets for 40 AED and 130 AED respectively. They both give unlimited access to both Ferrari World and Yas Waterworld on the same day; the Gold ticket comes with priority seating and souvenir towel at the waterpark. The combined ticket is a good deal if you have enough time to go to both parks on the same day. The ticket agents are helpful and will let you know if it’s doable to go to both parks, if the parks are busy they will recommend against it.
The first thing we did was head to the Karting Academy, a go-kart type ride, to book our ride. When you get there you will be directed to a computer where you must schedule a ride for your party, you will be given a ticket that tells you when to come back for your ride.
When you return at your designated time you must change into the racing suits and shoes they provide. Then you must sit thru driving instructions and will be given a paper helmet to wear. Before you get into your race car you will be given a helmet which you must wear during the ride.
It’s a fun ride. We took turns riding because someone had to stay with 7 year old Devon, and 2 year old Jett, they weren’t allowed on this ride.
Right by the Karting Academy is the Tyre Twist, a ride very much like Disney’s teacup ride, but instead of a teacup you’re twirling in an huge tire. Devon was allowed on this ride, but Jett was not.
The Junior GT and Junior Grand Prix rides were also in this area. These rides are slow paced electric cars kids can drive around a track. Devon was not pleased, he wanted something that went faster than a turtle.
The Bell ‘Italia ride is also here. It’s a slow paced ride where you can sit in vintage Ferraris and ride around a miniature Italy.
Other family rides include Viaggio Italia where you sit in seats that rise in the projection dome and you appear to be flying over Italy. There’s also a cinematic simulator ride that gives you the shotgun seat behind a race car driver.
There’s also the Galleria Ferrari where you can get an up close and personal look at these beautiful cars. Ferrari fans will think they’re in heaven!
Another thrill ride by the Karting Academy is the Scuderia Challenge, a racing simulator. We didn’t try this one, it costs an extra 100 AED per person to ride.
The Fiorano GT Challenge is one of the 2 roller coasters in the park. The dueling Ferrari F430 Spider cars race around twin tracks at 95 km/hr. My daughter Jaime and 13 year old grandson Dion rode the coaster while the younger boys and I watched them from the outdoor viewing area.
Formula Rossa, currently the world’s fastest coaster, is the park’s main attraction. This coaster goes from 0-240 km/hr in under 5 seconds. Jaime and Dion went on this coaster too while I tried to get Devon into the Junior Training Camp.
The Junior Training Camp is all about climbing, they have all kids of walls and equipment. Alas Devon did not meet the minimum height requirement, he was not pleased.
Instead we spent our time in the kid’s play area where Jett and Devon ran around, climbed small steps, and went down not too tall slides.
Lucky for us we purchased the 2 park ticket, the younger kids has much more fun at the waterpark. We were done with all the rides we wanted to go on by 2:00 p.m., and this included shopping in the Ferrari Store.
I had somehow (I still don’t know how) ended up with 120 AED worth of merchandise vouchers.
The boys ended up with a bunch of Ferrari stuff, and I only spent 50 AED in real money. The Ferrari Store was the best part of the park for Devon and Jett who each picked out a logo shirt and toy.
The park is rather pricey given that they don’t have very many rides. If you’re a big Ferrari fan or need to ride the world’s fastest coaster than the $68 ticket may be worth it. If you have kids under 1.3 meters the $56 ticket in my opinion isn’t worth it, there’s not much there for them to do. For toddlers under 3 it’s free, and they do have a great time running around the cool play area. Jett loved the Ferrari!
The best buy would be to purchase the 2 park ticket assuming you can go to both parks on the same day. If Ferrari World isn’t busy you really don’t need more than 3-4 hours there. Tickets for Yas Waterworld for one day is the same price as Ferrari World, so the 40 AED upgrade is really worth it, besides on hot days it’s perfect. You do Ferrari World, which is indoors in the morning then head over to the outdoor waterpark later in the afternoon when it’s not so hot.
One of our favorite places to play in Dubai is the Aquaventure Waterpark that is part of Atlantis the Palm. It’s touted to be the #1 Waterpark in the Middle East and Europe, and I can believe it! The park has something for everyone.
For thrill seekers there’s the Tower of Neptune which offers a variety of tall slides including the Leap of Faith, the 9 story near vertical slide down the side of the pyramid and into the shark tank (you’re sliding thru a clear acrylic tube of course!). If you’re a speed demon there’s Poseidon’s Revenge in the heart of the pyramid; you step into a capsule and the floor drops from under you sending you plummeting down at speeds of 60 kilometers per hour, inertia propels you upside down! My 13 year old grandson loves these slides!
Those slides are too extreme for me, I prefer the “milder” Shark Attack where you hop into a single or double inner tube and wind your way down the dark indoor slide and end up floating thru the shark tank, which by the way is a very busy place. Aside from having tubes that lead out from the slides it’s also the place where you can don a special helmet and go on a”Shark Safari”
If you’re looking for something more laid back then the Lazy River is where you should hang out.
Grab a tube, they have singles, doubles, and a double with a child seat (one side has a bottom for small children to sit on), and drift on the river. The river winds around the park’s property and offers several pools and waterfalls through out, you can stop at any spot for a quick dip or a walk behind the falls.
You can detour thru the Torrents, a wave generator that creates swells over a meter high that pushes your tube down the river; or you can head to the Rapids. The Rapids are over 1.5 kilometers long and is lots of fun. Entrance to the Torrents and Rapids are clearly marked, you can enter or continue down the river if you prefer. I have to say this Lazy River is the best I’ve ever been on. The kids and I have spent hours on it. I believe a full circuit takes about 30 minutes including all the detours.
For sun worshipers there are plenty of loungers around the Lazy River you can stretch out on to work on your tan. Or you can head to Aquaventure Beach and lay out in the sand. If you want some quiet relaxation you can rent a couple of sunbeds at Neptune’s Retreat for 300 AED. Price includes fruit, water, and valet service.
If you really want to splurge you can rent a private cabana for your group prices start at 800 AED for a small cabana that can accommodate up to 6 people. Cabana rentals include fruit, water, and locker rental.
Needless to say we did not avail ourselves of the retreat or cabana. The kids were much more interested in playing than relaxing.
When we’re not floating along the Lazy River we hang out Splasher’s Kids’ Play Area. It’s really the busiest section of the park. It’s always filled with families with young kids. The play area has several slides, huge buckets of water that dump water, bridges to climb and walk on, and lots of dripping or splashing water to play in. It’s also very well monitored. Along with lifeguards who help the kids on the taller slides there are several lifeguards and first aid nurses watching the perimeter. The lifeguards are very friendly and play with the kids, but they are also very vigilant. This last trip we saw a child slip and bump her head on one of the slides, the first aid nurse was at the family’s side almost instantly. She assessed the situation, thankfully in this case it was minor, nothing that an ice pack couldn’t fix.
When it came to guest safety I was very impressed, they take it very seriously. Young children are required to wear life vests which are provided free at the towel cabanas located through out the park. All the slides had multiple lifeguards, the Lazy River had lifeguards in and around it, and the Torrents and Rapids had multiple lifeguards at the entrances and along the route. The lifeguards were all very friendly and very helpful, my grandson Dion quickly was on first name basis with many of them.
A day at this waterpark will leave you hungry and thirsty. At this park you won’t go hungry, you may go broke, but you’ll be full. There are 16 restaurants and kiosks within the park. They serve everything from coffee and juices, to burgers and pizzas, to Chinese noodles and Korean barbecue.
They have indoor and outdoor restaurants. The main ones are Barracudas and Shark Bites, both have indoor and outdoor seating. Barracudas is basically a food court where you can grab a quick burger or have some Arabic, Indian, or Asian cuisine. Shark Bites is for quick bites like burgers, hot dogs, and pizza. Splashers and Waves are outdoor venues for burgers and sandwiches. You can snack on pretzels, churros, and ice cream from kiosks around the park.
The food at the park’s restaurants are typical park fare, not gourmet but filling, they have good size portions. Prices are typical park prices, a large soda costs 8 AED; lunch of a burger, fries, and drink will run you close to $20. The best deal are the meal vouchers they sell at the ticket office. They sell for 45 AED each ($12.25) and includes your choice of meal and a drink at either Barracudas or Shark Bites. Each restaurant a different list of items you can choose from, the lists are pretty big and include pizza, burgers, hot dogs, noodles, fried chicken, and shawarmas. The restaurants have different lists as some items are not available at both places, so if you don’t find what you want at one place ask if it’s on the other place’s list. We always buy vouchers when we visit the park. If you have small kids they can share a meal.
A day at Aquaventure is lots of fun, but it’s not cheap, specially if there are many of you. To get the best deal buy tickets online or at your hotel’s tour desk. Tour desk prices are usually the same as online prices. If you buy tickets at the park expect to pay 50+AED ($13.50) more than online prices. You should also know that prices are subject to change without notice and it seems to me are seasonal.
When we went last August we paid 250 AED ($68) for everyone over 1.2 meters tall (this included my 13 year old grandson), and 205 AED ($56) for the kids below 1.2 meters (that’s because kids below the height minimum can not go on any of the big slides, they are limited to the Kids’ Play area and Lazy River). Children 0-2 years old are free.
Park admission includes all water slides, Lazy River, Kids’ Play area, and loungers and umbrellas around the park. Adventure rides like the Shark Safari, Zip Line, and Ray Feeding have extra fees, hotel guests pay a discounted fee.
Locker rentals start at 40 AED for a small, towel rentals are 30 AED each, or you can rent small locker and towel for 50 AED.
Of course you can get free admission if you are a guest at the Atlantis hotel. Room rates start at about $400+ per night. They do have cool suites that have underwater views, those cost a pretty penny.
The Marine Park and Lost Chambers Aquarium are also located on the property. At the Marine Park you can swim with the dolphins or meet a sea lion. Each activity has it’s own fee which includes a day pass to the waterpark. Hotel guests get a discount for most of these activities.
The Lost Chambers is inside the hotel, tickets can be purchased separately, 100 AED ($27) or in combination with a day pass to the waterpark for 300 AED ($82). They also have activities including a behind the scene tours, ray feeding, and scuba dives in the aquarium. Each activity is prices separately. Hotel guests pay a discounted fee.
Here are some tips for your visit to the park. I hope they will save you time and money, and help you have a fantastic time!
1. Buy tickets online or at your hotel tour desk. If possible compare prices before you buy. Pre-purchasing tickets also saves time, you won’t have to wait in line at the ticket plaza. But you can’t rent lockers and towels online, nor can you buy meal vouchers. You must get those from the ticket office.
2. Bring your own towels. I borrowed some from the hotel pool and returned it to housekeeping the next day.
3. Plan your visit on a week day to avoid huge crowds. Remember the weekend in Dubai is Friday and Saturday. The park is packed on weekends and holidays.
4. Arrive early, before the park opens at 10:00 am. You can buy tickets and meal vouchers, and rent towels and lockers as soon as the ticket windows open. If you purchased tickets online you can pick-up wristbands at the “Pre-Purchased Ticket” counter, if you want to rent a cabana or sunbeds you can go to the VIP Premier Experiences counter and get your tickets there too.
5. Don’t bring valuables. If you do rent a locker! Dubai is a very safe place, however there are petty thieves who will jump at the chance to grab valuables left unattended on lounge chairs. We didn’t bring valuables but my daughter’s flip-flops were stolen, they were Ugg brand flip-flops and were not cheap, my daughter was very annoyed. When we went to buy her rubber flip-flops (she needed them the ground was scorching) we paid 100 AED ($27) for the cheapest pair, the sales associate informed us that stolen footwear was very common.
6. Invest in a waterproof phone pouch. You can pick one up at the gift shop before you enter the ticket plaza. They cost 120 AED ($33) and will fit your cell phone, credit card, and money. You can wear it around your neck in the park, but you must remove it when going on the big slides. I bought one and it came in very handy. It kept my phone nice and dry while I used it to take lots of pictures in the splash area and on the Lazy River. It doubles as a souvenir of your day too!
7. Buy meal vouchers it will save you money when lunch time rolls around. Outside food is not allowed in the park, unless it’s baby formula or baby food.
8. If the park is busy find a tube or tubes and keep it with you! Tube napping is very common as you will need a tube for some of the slides as well as for the Lazy River.
9. If you have toddlers and small children get them a life jacket from one of the towel counters. It’s free and required if you are taking them on the Lazy River.
10. If you have toddlers and small children grab a double tube with a child seat and keep it with you. They can be difficult to come by. Toddlers can’t hang on to a tube with their legs dangling in the water, the seat makes it much more comfortable and safer.
11. Bring plenty of sunblock, it cost a fortune at the park.
12. Let the park’s photographer take your photos. They wander around the park taking photos and give you a wrist band each time. They also take photos at the big slides and along the Lazy River. You can take as many photos as you want, you don’t have to buy any. You can view your photos in the hotel by the Lost Chamber entrance. If you like a lot of your pictures consider buying the disc or thumb drive instead of prints; it’s a better deal and you can print them out yourself. Individual photos cost about $20, the disc or drive about $100.
13. Dress appropriately. Swimwear is mandatory if you are going on the slides or in the pools. Having said this, you should also respect the local culture. You’re not required nor even expected to be covered from head to toe but you are required to be “decent”. This means bathing suits, even bikinis are acceptable, but thongs are not.
14. Don’t gawk, stare, or point. That’s just rude! You will see people from all over the world there. Many of them will be dressed according to their cultural and religious beliefs. Yes, there will be women in abayas and covered from head to toe, they will not be swimming. But those that do wear swimwear which looks like a scuba suit including a hood to cover their hair. Just remember though they may dress differently they are there to enjoy the day with their families just like you are.
One thing for sure when visiting Dubai, you will never go hungry. There are so many restaurants in town I’m pretty sure you’ll find something to suit you, unless you have a hankering for Sweet & Sour Pork or a rack of baby back ribs that is.
(Pork is sold in some restaurants, but the pickings are very slim and in my experience not very well prepared. If pork is on the menu or on the buffet you will find a limited selection that will be clearly labeled as containing pork.)
Dubai is home to many of your favorite fast food franchises and restaurant chains. McDonald’s, Wendy’s, KFC, Pizza Hut, Starbucks, just to name a few, are in all the malls and around town. Chili’s, TGIF, IHOP, Red Lobster, Outback, and many others have places in the malls and around town as well. You’ll also find local franchises and chains as well as those from around the world which we Americans aren’t always familiar with.
In short Dubai is truly a melting pot of culinary delights.
When we travel we prefer to eat at local restaurants and sample the area’s cuisine; but I have to admit that a Quarter Pounder at McDonald’s or a pan pizza at Pizza Hut can be comforting when you’ve been abroad for a while and are missing home. That’s why every so often we’ll grab a quick lunch at one of those familiar places. (Half-way thru a 10 day Baltic Cruise a few years ago my daughter spotted a McDonald’s in the old town area of Tallin, Estonia and insisted on having a cheeseburger. She never eats them at home, but said she was tired of cruise and foreign cuisine, she just had to have something familiar.)
But really one of the best parts of traveling is trying different foods at local establishments. Dining like the locals is a great way to experience the culture of the areas you’re visiting. Dubai is no exception, they have many fine restaurants that serve traditional Middle East cuisine as well a cuisine from around the world. So yes do pop in at Chili’s or Pizza Hut when you’re in need of some familiar comfort food, but don’t leave town without at least trying something different.
Here are some of my favorite Dubai restaurants I hope you’ll check one or two out, you might go home with a new favorite dish!
Al Halabi Restaurant located in the Fashion Dome section of the Mall of the Emirates is our all time favorite for Lebanese cuisine.
You can’t miss it, it’s on the right side of the fountain on the ground level in the Fashion Dome section of the mall. (PF Chang’s is near by and Fauchon is across the aisle).
From mezzes to dessert this place serves delicious Arabic food and has very good service.
It is a bit pricier than other Middle East restaurants in the same mall, but it’s truly worth the price. We eat here several times whenever we’re in town.
They offer a variety of hummus, baba ganouj, toum (garlic dip), and other dips all served with freshly baked pita bread. If you’re not too hungry just order a variety of mezzes including stuffed grape leaves and you’ll walk away pleasantly full.
If you’ve a heartier appetite follow up the mezzes with one of their grilled meats. I love their Shish Tawook (chicken skewers) which I order with rice instead of fries. My husband and grandsons love the lamb chops and lamb kebobs. We usually order the mixed grill for them, it comes with 3 kebobs (lamb cubes, chicken, and ground lamb) and french fries.
Every meal is served with salad, actually salad makings. The waiter will bring out a tray of fresh veggies including lettuce, tomato, cucumber, lemon, and green onions. Cut it and fix it the way you wish.
We always round out the meal with dessert. Their Kunafa is very good as is their Muhalubia (pudding) and Creme Caramel. There are so many different desserts to choose from it’s hard to pick just one.
Expect to pay about 200 dirham, $54, for 2 people; that would include mezzes, entree, dessert, and a couple of beverages.
My favorite breakfast place is the breakfast buffet at the Blue Orange Restaurant in the Westin Dubai Mina Seyahi Beach Resort & Marina.
It is by far the best breakfast buffet I’ve had anywhere. It’s pricey at 120 dirham, $32, per person (kids 6-12 are half price, 5 & under are free), but it is so worth it.
This buffet has the standard eggs & omelette station you’d expect at any decent breakfast buffet, and so much more. Along with breakfast foods they have a smoothie bar where you can order any smoothie you want; an Asian, Arabic, and Indian station that has Congee, Curries, Falafels, and more; a selection of cheeses; a bread section that offers a large variety of breads, muffins, and pastries; a cereal and yogurt bar; and my favorite the crepe station that has fabulous crepes you can fill or top with a variety of toppings. They even have an ice cream section filled with delicious homemade ice cream in some very interesting flavors including fig, date, and baklava!
The restaurant has a play area complete with TV, play house, and other toys to keep the kids entertained so you can enjoy your meal.
This award winning brunch spans across the three restaurants on the hotel’s ground floor (Hunter’s Room & Grill, Spice Emporium, Blue Orange) and when the weather is pleasant to the out door seating area as well.
The food displays and stations are amazing. The Blue Orange section caters mostly to families with children offering a kid’s buffet along with with seafood, pasta, and sushi stations. The entertainment is mostly in this area where they have clowns, jugglers, acrobats, and even a petting zoo.
Hunter’s Room & Grill is a steak house where they set up various stations including a pub style bar where they generously pour drinks for those who purchased the brunch inclusive of bubbly. The Spice Emporium serves up Asian delights including chefs showing off their skill on the teppanyaki grill.
This brunch buffet is truly an experience for everyone. It is rather pricey starting at 450 dirham, $122, for the bubble free brunch to 680 dirham, $185, for the brunch with free flowing bubbly. Children under 6 are free and 6-12 are half price.
This Friday brunch seems to be a very popular event in Dubai, specially for ex-pats who come out in their designer duds to partake of this international feast. During our 2 week stay at the Westin this summer we noticed the crowds of people flowing from restaurant to restaurant on Fridays. Buffet stations are set up even in the hallways between the restaurants; you must pass thru them on your way to and from the pool or beach.
In case you’re wondering about alcoholic drinks in Dubai, it is served at some restaurants and lounges except during the month of Ramadan. You can purchase over priced cocktails, liquor, beer, and wine and consume it in the restaurant or bar, but you can not consume alcoholic beverages on the streets, in the parks, or other public areas. A popular alternative to alcoholic beverages are their “moctails” virgin versions of popular concoctions such as Pinacolodas, Margaritas, Bloody Marys, and such; in short over priced smoothies.
If you’re wanting some Lebanese cuisine but don’t want to pay the prices at Al Halabi the Al Halab restaurant on Level 1 in the Mall of the Emirates is a less expensive alternative.
It’s located along the row of restaurants above the entrance to Ski Dubai. You can dine within the restaurant itself or at one of the tables in front of it, you can’t miss it, you’ll see a large area filled with tables in front of the restaurants including Chili’s and CPK.
This place serves great tasting Shawarma sandwhiches for very reasonable prices, 12 dirham each, that’s just a bit over $3. It’s our go to place for a quick lunch when we’re at Ski Dubai or shopping at the mall.
If you’re hungry for some Korean food then Koryo Korean Barbecue in the Level 1 Food Court of the Mall of the Emirates is a good choice.
The prices are reasonable and the food tastes good.
They cook to order really good Kim Chee pancakes.
n This Koryo Combo Box for 35 dirham, $9.50, is a bargain. You get a choice of 2 main entrees, 3 sides, rice & noodles, and a fountain drink. I had the Barbecue Beef and Spicy Chicken it really was quite good, and very filling.
If you’ve a yen for sushi while at the Mall of the Emirates Fujiyama located in the Level 1 Food Court has a pretty good selection of sushi along with boxed lunches and Donburis. There’s also one in Dubai Mall’s huge food court.
I love their Tendon – tempura rice bowl. Their prices a very reasonable, you can get a complete meal for around $10. My grandson Dion, a sushi lover always goes their for their spicy tuna roll.
The Mall of the Emirates has 2 food courts – ground level and Level 1. Between the 2 I’m sure you’ll find something you want to eat.
When we feel like Persian cuisine we grab a table at Hatam located within the vast food court at Dubai Mall.
Although it’s in the food court it isn’t necessarily fast food. Table service is available. It sure beats standing in line and searching for at table at this very busy food court.
The prices at Hatam are slightly more than it’s fast food counterpart in the food court itself, but the food and service are good.
For very reasonably priced Lebanese food Karam Express is your best choice. You can get a meal with grilled meats, hummus, starch, and pita for about $10. They have food court locations in both the Mall of the Emirates and Dubai Mall.
Here’s a Shish Tawook Plate with rice, hummus, and pita from Karam Express in the Dubai Mall.
They also serve a yummy lentil soup.
There are many fine Indian restaurants around town. It’s very popular here due I guess the the huge number of immigrants from India.
When we feel like a quick lunch then Shamiana usually found in mall food courts is quite good.
My daughter loves their butter chicken.
When I’m hungry for Filipino food or even Filipino Fast Food I head over to Jollibee in the food court of Dubai Mall for some “Chicken Joy”.
Or for real Filipino cooking then the Filipino restaurant chains in Dubai’s Al Karama district is the place to go.
Max’s Manila is always a good go to restaurant for good Filipino specialties like Kare-Kare (beef braised in peanut sauce) and Daing na Bangus (marinated milkfish). It’s not quite home cooking, but almost.
For a hearty Filipino breakfast or brunch then head over to Tapa King in the Al Ghurair Mall or in the Al Karama district. This popular Filipino fast food franchise serves up excellent Tapsilog – Tapa (marinated meat), fried egg, and rice. I was surprised to find Lamb Tapa on their menu in Dubai.
Every so often I have a yen for Chinese food. I love Chinese food, but am very particular about where I get it from. When I’m in Dubai I never have time to explore the Chinese restaurants so when I “feel like some Chinese” I go to the familiar, Panda Express.
I’ve tried other fast food Chinese places in the malls and have never liked them. At least at Panda I know what to expect and they usually meet my expectations.
I like the Panda locations in the Al Karama area and also the one on the JBR walk.
I think it’s great that dine-in food is served on real dishes with real utensils, not styrofoam containers and plastic forks.
Another favorite of ours is the Cheesecake Factory, it’s my idea of fine comfort food. They have 3 locations in Dubai; at the Dubai Mall, in the Mall of the Emirates, and on The Walk at the Dubai Marina.
All the popular ice cream franchises are in Dubai; Coldstone and Marble Slab Creameries, Carvel, and Baskin & Robbins to name a few.
But we found this cool new place in Dubai Mall’s food court called Ice Cream Lab. It’s a California based ice cream shop that creates “experiments” of made-to-order liquid nitrogen ice cream. They use fresh ingredients and “make” the ice cream in front of you.
It’s super cool! You order your ice cream then watch the ice cream maker make your ice cream in this machine that looks like an industrial sized Kitchen Aid enshrouded in very cold fog.
My grandsons had Mango and Vanilla. They loved watching the “experiment” and loved the ice cream too!
A word about dining at the food court in Dubai Mall. It is ALWAYS busy and crowded! We’ve popped in there at all hours and have never found it not busy.
With about 50 different shops you’ll be astounded at your dining choices. Most places have long lines and tables are hard to come by, specially if you have a large group.
I find dining here to be a workout, first you have to hike what seems like miles to get to the place you want to order from, stand in line, then hunt for a table. By the time you sit down to eat your food is cold.
The best way to eat here in our experience is to first stroll thru the food court and decide where you want to eat. In our case we never seem to agree on just one place, that’s okay, you just have to keep track of where everyone went off to.
Once you’ve decided what you want to eat and where you want to buy it from find a table for your group. You will see tables that have empty trays and left over food, if no one is sitting there it’s probably available. Just hail a bus person and have the table cleared, in Dubai you’re not expected to clean after yourself even at fast food places. People will walk away from their table once their done eating. Claim your table and have one person sit there while the others go buy food. I usually end up sitting at the table and have my husband or daughter buy my food, it works out so much better.
When I find myself in the Dubai Mall at dinner time we head to Wafi Gourmet. I love this place!
They serve fine Lebanese cuisine and have outdoor tables in front of the Dubai Fountain. It’s a great place to watch the fountain show and people watch.
They serve excellent Arabic meals and wonderful Arabic sweets. I love their kebobs and shawarmas, and adore their desserts. There’s even a sweet shop where you can buy pastries to take home. They are a bit pricey, expect to pay $17+ for an entree. But the food and location are well worth the price.
My grandsons love the Rainforest Cafe located above the Dubai Aquarium in Dubai Mall. It’s a fun place to have a burger in a rain forest setting.
If you just want to hang out by the Dubai Fountain but don’t want to pay for a meal at the restaurants with fountain views then grab a table at Tim Horton’s located on the mall’s lower ground level right by the exit to the fountain.
For the price of a cup of coffee you can sit there all day to people watch and see the fountain show that comes on every half hour or so.
This is our “base” whenever we’re shopping at the Dubai Mall. My husband likes to sit at one of the tables while the rest of us shop til we drop. Very convenient, we stop by every so often to drop of shopping bags and grab a drink or a quick snack, catching a fountain show while we’re resting is an added bonus.
When we’re wandering the Gold Souk area we always stop by at Ashwaq Cafeteria for a shawarma or falafel sandwich. Seating is under a tent on the sidewalk, but the food is good and very cheap.
Sandwiches are 5 dirham, that’s like $1.30! The fresh fruit juices cost a bit more, but are really delicious.
It’s not the classiest place in town, nor does it offer great views and ambiance, but the food and juices really hit the spot after a morning spent haggling with shopkeepers.
There are many, many more places to eat in Dubai; from tiny hole in the wall snack bars to five star gourmet dining you’ll find it here. I hope you take some time to explore all the culinary treats Dubai has to offer, it really is an adventure.
Are you an “average” tourist? Is your idea of the perfect souvenirs t-shirts, magnets, mugs, and canvas bags that name the places you visited?
Or worse yet a t-shirt that says ” …went to (place) and all I got was this t-shirts”!
There’s nothing wrong with bringing home all those touristy things, my husband does it all the time. But I often find that amusing t-shirt or whatever looked funny when you’re buying it, unfortunately it’s not too cute when you get it home or present it to your friends or family.
Many times what you thought was super cool ends up forgotten and unused in the back of the closet. I know my grandsons’ have outgrown many unworn souvenir t-shirts we’ve gotten for them on our trips. And I’ve got 2 kitchen cabinets bursting with mugs from everywhere.
On our last visit to Dubai I vowed to curtail my shopping (and my husband’s) to something that we could really use. It didn’t exactly workout as planned, but we did end up with some really unique or even serviceable souvenirs that we all love and know will use for a long time.
Gold prices have somewhat dropped making buying a trinket or two a bit more affordable. So if you want to treat yourself to something sparkly head on over to the Gold Souk in Diera.
In my opinion this is one of the best Gold Souks in the world, rivaled only by the one in Istanbul’s Grand Bazaar. At the souk you’ll find over 400 shops each with a staggering assortment of gold jewelry from baby earrings to wedding jewelry complete with diadem and tunic.
They sell gold in 18K to 24K, in a variety of colors including white, yellow, rose, and even green. Jewelry is available with our without precious or semi-precious stones.
You’ll find the prices at the souk among the cheapest anywhere in the world as there is no VAT or other taxes added to the cost. Additionally gold jewelry in Dubai is sold on gold price plus labor or “making charges”. Unlike any place else in the world “making charges” aren’t calculated as a percentage of gold prices but usually as a flat rate depending on how intricate the design.
You can be confident in the purity of the gold sold in Dubai as this is strictly regulated by the Dubai Central Laboratories Department. They have implemented a voluntary quality control and certification program called ‘Bareeq’ that recognizes shops that meet their good practice criteria for selling jewelry.
Here are a few tips for shopping at the Gold Souk:
1. Know your gold. If you are planning on making a significant jewelry purchase in Dubai (or anywhere else for that matter) do your research before you go shopping. Know the differences in Karat (purity of gold) and colors.
Different colors are achieved by mixing amounts of alloys such as copper, silver, or zinc to the pure gold. Thus tinted gold will always be less than 24K which is the purest and yellowest form of gold.
2. Check the price boards that are located around the souk. Know how much gold is selling for that day. Prices are per gram and will depend on the karat (purity). To convert to your home currency be sure you install a currency converter on our smartphone like XE Currency App.
3. Visit several stores to compare items, quality, designs, and prices, most stores carry similar designs. The prevalent designs sold at this souk will be Arab and Indian styles as well as some European styles. Some shops sell only 18K, while others only the heavier (thus pricier) 22K and 24K. Still others only sell diamond jewelry. If you’re not interested in one or the other it’s best to move on to a shop that carries what you’re looking for.
4. Snap a quick picture of something that catches your eye, ask permission first, they usually will allow it. In most cases jewelers will have multiple locations in and around the Gold Souk so if you saw something in one shop but can’t recall which shop it was chances are if you show the picture to a salesman in any shop and they can go get it for you or tell you where to find it.
5. Don’t let the price they tell you discourage you, that’s just the starting point! When you find the item you want to buy haggle for the best price. All the pieces are tagged with its weight and the salesperson will calculate the price in front of you as gold prices change almost daily, if you ask them to weigh the piece they will happily bring out the scale to weigh it for you. (Remember the price is calculated by the daily gold price plus the making charge.)
Generally the heavier the item and the more intricate the design the more room there is to haggle. They will tell you that the price on lighter items such as tiny baby studs or simple rings are fixed, but you can still talk your way into a discount even if it’s only $5. So don’t think you can’t haggle about the price of baby earrings, you can! We got a small pair of 22K earrings for my baby granddaughter for less than $50, the original price was about $70.
6. Try to buy multiple items (if you’re interested in more than one piece that is) from the same shop. Shopkeepers give deeper discounts on a set of earrings, bracelet, and necklace or multiple items like 2 or more pairs of earrings, etc.
7. Most shops will offer you refreshments; coffee, tea, soda, water, and biscuits. Feel free to accept or decline, but don’t feel obligated to buy. And don’t think that just because you accepted a bottled water or a cup of tea you must pay the asking price, you can still haggle!
8. As you wander the Gold Souk and the streets around it you will be approached by vendors selling bottles and cans of cold water, juice, and soda for 1-2 dirham; if you’re thirsty grab one they’re a bargain at less than $1.
You will also be accosted, very annoying, by touts trying to get you to follow them to their shops in the alleys behind the souk to buy fake designer bags and watches. Unless you are dying to waste your money on poorly made and terrible looking “Gucci” bags and “Rolex” watches say “no thank you”. I have to admit after being swamped by several touts in a matter of minutes they got very annoying and I ended up just ignoring them and walking away.
In case, for whatever reason, you are tempted to look at their wares remember this:
1. Unlike following the touts in Bangkok, you don’t have to be afraid you will get mugged or robbed in the back alleys. Dubai is very safe, the penalty for crimes, no matter how petty, is very severe (incarceration in a desert prison then deportation, I’ve been told). So you don’t have to worry for your safety, but you will more than likely be wasting your time and/or end up buying poor quality products.
2. Buying and bringing home fake designer products is a crime. If caught at the airport you can be fined $10,000+. Is that fake Rolex you got for $40 really worth the risk?
If you want to bring home something unique but don’t want to break the bank by buying that one pound gold and diamond tiara you can have a nameplate made for you. They whip these out in a matter of hours or at the latest overnight. They will even deliver it to your hotel.
You can have your name written in either English or Arabic. Each name plate is attached to an 18″ gold chain.
We purchased a nameplate in 22K for each of our grandchildren, and my grandsons Dion and Devon purchased one for their mom. We shopped around for them, the prices ranged from $200 to $300+ at different shops. We then sent in our super haggler aka my husband and walked out paying $150 for each necklace.
If you want something with bling that isn’t jewelry you can buy one of these bags or a pair of sandals from the shops outside the Gold Souk.
They are hand beaded in India and Pakistan. Very unique and absolutely gorgeous. You’ll find them in many shops along the road that leads to the Souk.
The sandals start at around $30. You must try them, the sizes are funky and each style fits differently. They are super cute and pretty comfy. However they are not the same quality as the blingy handmade sandals you can buy in Capri or Positano, but they are at least 75% cheaper and will last at thru the summer.
The bags are a bargain starting at about $30 for the evening clutch and $80 for the satchels. They are bulky and heavy so make sure you can fit one in your luggage if you decide to buy one.
We loved the bags and sandals, actually we just love bling! We ended up with 3 pairs of sandals (surprisingly we refrained from buying more) and a total of 12 bags. Again here you must bargain, specially if you are buying multiple items from the same shop. We ended up paying $25 per pair of sandals, $25 for each clutch, and $68 for each satchel.
If you’re shopping in and around the Gold Souk in Diera you might find yourself in need of sustenance and rest. Shopping can be exhausting! There aren’t many great restaurants near by but there are many snack bars.
There are burger, pizza, and other local fast food joints (you will not find a McDonald’s or such in this area). The best one I’ve found is this outdoor “cafeteria” that serves shawarma and falafel sandwiches and fresh fruit juices. It’s pretty good and a bargain at 5 dirham ($1.35) a sandwich.
While in the Diera shopping area around the Gold Souk you will find vendors along the streets selling souvenir t-shirts, mugs, magnets, caps, etc. If you must have some of those this is a great place to buy them. Again remember to haggle. We got adult t-shirts for 10-15 dirham, that’s less than $5 a shirt! You can also find great buys on suitcases (you will need one after a day in this area!), toys, household goods, hookahs, shoes, and more here.
If you can’t carry all your purchases, don’t worry! You can hire a porter. He’ll follow you around town with all your purchases until you’re ready to load it all up in your car or a taxi. He’ll even give the kids a ride!
This guy we hired doubled as a nanny to our grandson Devon. He took very good care of him! He patiently lifted him on and off the pile of suitcases whenever Devon decided he needed to check out a shop.
There’s no set price for porters, he told my husband to just pay him what my husband felt was fair. In this case since the poor guy hauled around all our suitcases, bags, souvenirs, and grandson all day in 116 degree heat my husband paid him 100 dirham, that’s about $27.
Another popular item in Dubai is Oud. It’s perfumes, colognes, wood, and incense made from Agarwood essential oil. It is distilled from the dark resin heartwood that forms in Aquilaria and Gyrinops trees, evergreens native to southeast Asia. It is reputed to be the rarest and most expensive wood in the world. In the Middle East it is known as “black gold”.
Prices vary depending on purity, quality, brand, size, and bottles. You can find small bottles of not very pure oud for as little as $5 in shops around the Gold Souk. If you’re wanting designer brands such as Tom Ford, Gucci, Versace, and others expect to pay from $100 to more than $500 a bottle.
The oud scent is intense and pungent, I’m not a big fan, but I do love the bottles they come in. You will find many perfume shops in the malls and will notice the scent as you tour around town. The locals love the scent and seem to liberally douse themselves in it. Needless to say I admired the bottles but did not feel compelled to purchase any; however my husband’s friend always comes home with a bottle or two whenever he visits Dubai.
Satisfy your sweet tooth with a bar of camel milk chocolate from Al Nassma. You will find them sold in most candy shops around town or at their kiosk on the lower ground level of Dubai Mall.
They sell a variety of chocolate products from bars, to boxes of pralines, to hollow chocolate camels.
My husband picked up a couple of bars to try and grandson Dion got a box of pralines for his mom.
My husband and Dion think they taste just like regular chocolate. The rest of us weren’t so sure. I think it left a strange after taste, but they tell me it’s just in my mind.
The kiosk in Dubai Mall is cool. The boys enjoyed riding the camel in front of the kiosk while Dion and my husband shopped for their chocolates.
Since camel’s milk is not that easy to come by this chocolate doesn’t come cheaply. The bars cost about $12 and a pound of their pralines is just over $100.
Camel milk chocolate a bit too exotic for you?
Then head over to Patchi down the mall (towards the Dubai Fountain) from Al Nassma’s kiosk.
This Lebanese based chocolate company sells totally yummy chocolates in their boutiques located in most of Dubai’s major malls.
They have your standard milk, dark, and white chocolates as well as chocolate covered nuts and cream filled chocolates. My favorites are sesame honey and strawberry cheesecake! You can buy bags of chocolate covered nuts, boxed assortments, or create your own assortment. They also sell chocolates decorated with flowers and other trinkets packaged on pretty silver trays, in silver boxes, and other containers; great for gift giving or as party favors.
The nicely decorated shops are huge and the staff friendly. They have over 50 types of chocolates. The sales associates let us sample all the chocolates we wanted before we made up our minds on what to put in our boxes. The boys loved it!
We ended up with 3 kilos of chocolates. The cost to box your own assortment is $90 a kilo; you can buy as little or as much as you want. An 8 ounce bag of chocolate covered nuts cost $24.
If chocolates aren’t your thing then dates might hit the spot. The best place to get dates is Bateel. They have locations in most of the major malls in town as well as at the airport.
They sell dates in every shape and form. They have fresh and filled dates, date drink, vinegar, cookies, and biscuits.
I never leave Dubai without a box or two of their fresh and filled dates and a box of cookies. Prices start at about $18 a pound for fresh grapes in a simple box. Prices vary depending on packaging and filling.
How about some Turkish Delight, Baklava, or other Middle Eastern sweets? You’ll find many sweets shops in the malls and around town. One of my favorites is Arabesq Sweets on the lower ground level of the Dubai Mall.
They offer a large variety of sweets from around the Middle East.
If you’re craving something salty or savory check out the nuts, dried fruit, and mixes at a kiosk in one of the malls or in the souk.
They are sold pre-packaged or by the kilo. I’m not sure how much it cost, we usually grab a bag and munch on it at we shop.
The most brilliant souvenir I purchased this trip is this waterproof smartphone pouch. I got it at the gift shop in Atlantis the Palm just before we entered the water park. I paid 120 dirham, $32, and used it the whole trip.
This handy dandy pouch fits my iphone 6plus comfortably along with money, credit card, and key card. You can make and receive calls, take pictures, play games, go online, or whatever else you want to do with your phone while it’s safely in the pouch. Yes, the touch screen works great!
More than likely when visiting Dubai, specially with kids, you will end up at the beach, at one or more waterpark, at Ski Dubai, and other amusement park. This pouch keeps all your essentials literally around your neck and ready to use. No need to worry about damaging your phone with salt water or snow, or loosing it on a roller coaster. Best of all you can use it even at home.
I’m sure you can buy something similar at other shops around town, I just didn’t bother to look once I got mine. But I did need a souvenir from Atlantis and this was much more practical and just a bit more costly than a t-shirt.
As you’d expect at most amusement parks souvenirs aren’t cheap. We went to Atlantis, Ski Dubai, Ferrari World, Yas Waterworld, and the Dubai Aquarium. I found their souvenirs very over-priced. Kid’s t-shirts started at 95 dirham, $5 for the toddler sizes. Mugs started out at about $10 – 12 and magnets around $3. Of course we ended up with various shirts, mugs, magnets, stuffed animals and toys, my husband insisted.
Hookahs make nice decor, my kids have them in their homes even though they never use them. You’ll find them in many shapes and colors in shops around town and in the malls.
Carrefour in the Mall of the Emirates has a few pieces for reasonable prices. The smoke shop across the hall from Carrefour is pricier but has a better assortment.
If you must buy “normal” souvenirs the best place to get them is in Diera by the Gold Souk.
But if you don’t have time to get there then hit up one of the Carrefours in town. I like the one in the Mall of the Emirates, it’s huge.
They have a decent selection of t-shirts, mugs, magnets, statues of the Burj Khalifa and Burj al Arab, ashtrays, and other knick-knacks at very reasonable prices.
Look out for the kids’ Dubai t-shirts, you’ll usually find a rack or two for 5 dirham a piece. That’s less than $1.50!
Carrefour is one of my favorite shops in Dubai. It’s like a Super Walmart on steroids! They sell just about everything you can think of.
They have a huge grocery department including fresh fruits and veggies, baked goods, meat, seafood, and more. Check out their row of Pringles! (I know stupid things amaze me.) We ran to Carrefour almost everyday of our 2 week vacation in Dubai. We got diapers, juices, baby food, beach toys, and more. Yes my grandsons went home with some statues of the Burj as well as a few plush dancing camels from there.
A visit to Dubai isn’t complete without shopping. Everywhere you go you’ll find something you just have to buy. It’s hard to resist!
This summer my family and I had the pleasure of flying on Emirates Airlines. Before I begin to extol this airline’s virtues let me state that I am not affiliated with Emirates Airlines in any way nor are they paying me to write reviews; I am just a very happy passenger.
This was not the first time my husband and I have flown Emirates, but it was a first for my daughter, her year old son, and my 2 other grandsons ages 7 and 13. All of us including the baby have flown internationally before, in fact my 7 year old grandson has been giving reviews on all the many flights he’s taken to Europe, none of them good.
I have flown Business and First Class on Emirates before, but this was my first time flying economy. With so many of us traveling coach was really the only way to go, costs being what they are. I was a bit reluctant flying coach, (Business and First Class passengers are treated like royalty, service is amazing!), but my husband assured me the service even in coach is exceptional.
Long haul international flights have always been trying, specially when you’re traveling with kids. They get hungry, board, restless, and cranky. My daughter, traveling internationally with her son without her husband for the first time, was not looking forward to the 15+ hour flight from Houston to Dubai, but I kept telling her this time it would be better, we were flying with Emirates! After the first flight she was more than convinced and had no problem going on the other 3 Emirate flights we flew this summer.
How is Emirate Airlines different? It’s so much better than other US based airlines that fly overseas for so many reasons, it’s hard to know where to begin. So I’ll start with the booking process, it was painless! For more about my customer service experience when I booked these flights read my post The Best Phone Customer Service Ever.
Our Emirates experience began at the gate where families with children were allowed to board the aircraft first. Other international airlines offer passengers this courtesy and when you’re traveling with 3 children it is a Godsend. Boarding was easy, we found our seats and the flight attendants actually HELPED us place our carry on bags in the overhead bins, unheard of on US carriers!
The kids were happy to find not only blankets and pillows on their seats, they also found a small travel pouch equipped with a folding toothbrush, toothpaste, socks, and sleeping mask. They also got a sealed set of headphones to use on their personal seat back entertainment system.
(Everyone got the little travel pouches. Business and First Class travelers get a more upscale kit with designer toiletries – Bulgari for men and Clarins for women – just a few of the extra perks considering the price you pay to travel in those cabins)
Before take-off the flight attendants came around with hot towels (they pass out cold towels on flights from Dubai, a refreshing treat when the outside temperature is 116 degrees!)
They also hand out toys to the children. On the 15+ hour flights each child received a blanket with a monster buddy along with coloring books and colored pencils. On shorter flights the kids got stuffed monster buddies and coloring books. By the time we got home the boys had many toys, somehow Devon, the 7 year old, charmed the flight attendants into multiple toys and even a Fly Emirates backpack. My daughter traveling with the baby also received a baby kit filled with a changing table cover, wipes, and other baby necessities. Sometime before the end of the flight the boys also got some wings. To be fair other International Airlines have given the boys toys as well, Lufthansa gave them stuffed planes and coloring books one year, and Air France gave them activity books and wings.
The toys and books thrilled the boys and kept them busy the whole flight. That along with the kid friendly movies and games on the entertainment system made their trip fun.
When meal time came around my daughter got an infant meal for the baby, pouches and bottles of baby food, milk, juice, and fruit. Devon got his kid’s meal which had a box full of snacks, chicken nuggets, colorful plastic cutlery, and dessert. For breakfast the kid’s meal had scrambled eggs and chicken sausages as the main course. Infant and kid meals have to be ordered in advance, you can do this online or by phone.
Between meals the crew sets up snack bars at the galleys in the middle and back of the plane. They set out fruit, candy and granola bars, as well as beverages. Passengers can help themselves.
On one flight Devon got hungry and ventured out to the galley. He couldn’t find anything he wanted, the flight attendant asked him what he felt like eating to which he replied “lamb”. The entree for the adult lunches earlier was a lamb dish. The flight attendant checked a bin and pulled out a lamb entree which he placed on a tray with silverware and other goodies and walked Devon back to his seat to enjoy his impromptu meal! Needless to say Devon was more than pleased.
One of his many complaints about United, which we flew one year to Italy, was that they starved him. On that flight he had been asleep when the meals were passed out, when he awoke hungry we requested his meal from the flight attendant who told us the meals had been put away. I remember literally begging him for anything to feed the crying child who was 4 years old at the time. There was nothing to eat, no peanuts or pretzels, and nothing even for purchase! We were told that meals would be served in an hour and we’d have to wait until then. Luckily we still had some of the snacks I’d packed before we left, Devon had to snack on them until the flight attendant came around with the meals.
I have noticed that for what ever reason United does not set up a snack station on International flights, Delta and Hawaiian do. Internationally based airlines, at least the ones I’ve flown, all set up snack bars between meals (Air France, Lufthansa, KLM, Philippine Airlines, Japan Airlines to name a few I’ve flown). But I guess we’re lucky that the US based airlines supply free meals at all! Actually all non-US based airlines supply free meals or snacks even on their short domestic flights; as far as I know the only US based airlines to supply a free meal on their domestic flights is Hawaiian Airlines.
Another important difference between Emirates and all other airlines I’ve been on are clean and well stocked bathrooms throughout the entire flight.
There’s nothing more disgusting that walking into a filthy bathroom in the middle of a trans Pacific or Atlantic flight. Many times towards the end of a 10 hour flight the bathrooms are not only gross, they have no toilet paper, hand towels or even soap.
During our Emirates flights I saw the flight attendants taking turns to make sure the bathrooms are clean and well stocked. Throughout the flights they took turns donning gloves and aprons and policed the bathrooms. I know this for sure because we always had bulk head seats that were directly in front of the bathrooms, I saw them cleaning.
The wood grain decor and the wall mirrors on the Emirate A380 planes we flew were a nice touch.
They made the usually tiny airplane bathrooms look and feel roomier. The clean changing tables in all the bathrooms made changing the baby so much easier, we didn’t have to wait in line for the one bathroom equipped with the changing table.
The flight experience was wonderful. The flight attendants were all very pleasant and helpful. They answered the call light promptly and with a smile. They had no problem bringing juice for the baby or heating up bottles for the passengers who had infants. They also tried their best to accommodate families not seated together although that involved persuading other passengers to change seats, not always an easy task.
At the end of the flights the boys were reluctant to leave the plane when we arrived at our destination. Never before has this happened, they are usually rushing to get off the plane!
Emirates service does not stop when you step off the plane. For those of us who gate checked a stroller we were told to pick up the stroller at luggage claim. There were courtesy strollers set up on the jet way for our use. If you didn’t get one from the jet way there are stroller bins all along the walk to luggage claim. They are free to use until you get yours. You just leave it at luggage claim before you exit thru customs. Very convenient! (If you’re a departing passenger there are strollers around the check-in counters to use until you get to the gate).
For those of us who had a long layover Emirates provided us with hotel rooms to await our connecting flight. They provided transportation to and from the hotel and also a meal. This service is called Dubai Connect and is offered to all passengers regardless of ticket class. There are however conditions, such as your layover must be 8 hours or more, your connection must be the first available flight from Dubai, and it must be added to your booking after you have purchased your ticket and before your flight departs. For more information on Dubai Connect click here.
The hotel they provide depends on the class of service you are in, since we flew coach this time we stayed at the Copthorne Airport Hotel. It was not a 5 star luxury hotel, but really all we did there was eat their buffet dinner, which was ok, sleep for a few hours, and take quick showers. It would not have been my first choice in Dubai hotels, but free is free, so I can’t complain. It was very basic but it was clean, close by, provided decent towels, and was stocked with decent toiletries, that’s all that mattered after a 15 hour flight.
Over all flying with Emirates makes air travel more pleasant, even in coach. Emirates Airlines is VERY family friendly!
My grandson Devon has declared that from now on he only wants to fly Emirates. He made this perfectly clear to the United gate agent when he had to check-in to his United flight from Houston to Georgia when our vacation was over.
We are so happy with Emirates that I just booked tickets on their New York – Milan flight this October. My husband told us all that we will all be returning to Dubai in 2020 for the World Expo, and of course we will be flying on Emirates. My daughter and the boys are all looking forward to it.
I’m almost certain on that trip the rest of the family will be going too!
This year we decided that we’d combine our family summer vacation with just a bit of business, so we’re heading to Amman, Jordan and Dubai, UAE. We’ll be traveling with my youngest daughter, her 22 month old son, and two grandsons ages 7 and 13. The kids are all seasoned travelers so the long plane rides from Honolulu have never been an issue.
When we travel to Dubai we always take Emirate Airlines, they have some of the newest planes in the industry, direct flights from many major US cities, and excellent in flight service. This year would be no different, we knew we’d be traveling with Emirate Airlines out of Houston, it was finding the time to book tickets that was the issue.
The other day I finally got around to looking online for airline tickets, with a lot of kibbitzing from my husband. He had plenty of second hand advice regarding flight schedules, lay overs, and so on, advice he heard from his buddy who left last week on a similar itinerary. Needless to say everything he’d heard was wrong and only served to complicate the booking process.
Frustrated I gave up booking online at Emirates.com, none of the itineraries that popped up matched the schedule my husband had been told about. Every itinerary had long lay overs and I couldn’t figure out how to supposedly get a free hotel room due to the long lay over. It was time to call the airlines.
I was a bit worried when I decided to call their 800 number, calls to other airlines have often ended in even more frustration with endless hold times, language barriers (I fail to understand why I must converse with heavily accented people in some far off call center when I’m calling a US based airline), rude agents, and generally poor customer service.
I dialed the 800 hundred number and of course got the recorded message, “Thank you for calling Emirates Airlines….press 1 for the rewards desk…2 for new bookings…” I pressed 2 and was pleasantly surprised that it was answered immediately by a live person! No holds, no canned music, no waiting! I was talking to a live agent! I knew there was a reason they’re always rated one of the top airlines in the world.
He introduced himself and asked how he could help me. I told him my online issues. He said he’d be happy to either walk me thru the online process or he’d make the booking for me. He did inform me that internet fares were the lowest, phone booking would cost slightly more, however, he would match the internet fare for me.
We proceeded with the booking, we choose flights, he was concerned about the long layover because we had children, but promptly informed me that once the tickets were issued he’d see if we were eligible for the free hotel room. Apparently Emirates offers courtesy hotel rooms for travelers with long layovers but the itinerary must meet certain criteria. I’m not sure what all the rules are, but booking a flight when the long layover is the only itinerary available is one of them.
As I was giving him our information our call got cut off. I went into a panic because I didn’t want to start the process again, but the agent immediately called me back and we were able to continue with the booking. Once he got all the information he told me he would request bulkhead seats and a bassinet for the baby and kid meals for the all the children. He informed me that it would take 24-48 hours to request the seats and that I needed to call them back to check on it.
He took my credit card information and informed me the booking was complete but the tickets would not be issued until their security department verified my payment, that could take up to 6 hours. He was quite concerned about our time difference and knew it was quite late where I was calling from, he was in Dubai where it was noontime. I told him I’d be up for another couple of hours at which point he told me that if he got verification within that time he would call me back and he would also know if we were going to get a hotel room. If not then he would send everything via email.
He called me back an hour later, the etickets had been issued and we were eligible for the hotel room. Unfortunately we couldn’t confirm the room at that time because he needed every traveler’s passport number, I didn’t have that on hand. I was told to call back when I had them and they’d get the room, by then perhaps we’d have word on the seat assignments as well.
I called the same 800 number the next morning and got a different agent, again no waiting, no hold time, just a live agent right away. This guy was just as helpful. He booked 3 rooms for me and told me transfers to and from the airport to hotel were included. However there was still not word on the seat assignments.
I called 2 days later and got the agent who made the booking for me, surprisingly he remembered my name. He was able to confirm bulkhead seats for us and added the birthday treat form my grandson.
Children traveling on their birthday get a surprise that includes a birthday cake and a picture with the flight crew.
We’ve flown with Emirates several times and have always had amazing in flight service; but we’ve usually flown business or first class where good service is expected. This is the first time we will be flying coach, there’s just too many of us flying, any other class of service is cost prohibitive, at least for us. I was a bit weary about flying coach, but after my phone experience I’m sure we will have an excellent trip.
My daughter and grandsons are already excited about the flight in spite of the long hours we will be enroute. Emirates promises to take great care of the kids, they will be giving each child a furry “monster” and other travel packs to keep them busy, they have free entertainment for them as well.
They advertise great services and amenities for their young fliers, they even provide baby strollers to use at their airport! They seem to be truly family friendly!
To be fair I had to opportunity to book flights with Delta’s phone agent a couple of months ago. I had to book my 2 grandsons unaccompanied minor tickets from Atlanta to Honolulu. The number to call is specific for unaccompanied minors so there really wasn’t a wait time, the agent answered right away. He was very helpful and caring. We got those tickets booked without fuss or bother; but Delta is one of the few US companies that make the world’s top airlines list. We try to fly Delta within the US and sometime to Europe, I have to admit in my opinion they are better than most US airlines.
I’m looking forward to our flights to Dubai and Amman on Emirates. I’m sure it will meet my expectations. I’ll tell you all about it this summer!